Refund policy

Returns:

At Between Boutique, we strive to provide you with the best shopping experience. If you encounter any issues with your order due to delivery problems, we will accept returns within 3 days of receiving your order. However, please note that we do not issue refunds under any other circumstances.

Eligibility for Returns:

Returns are only accepted for products that are damaged during delivery, have manufacturing defects, or do not match the description on our website. To be eligible for a return, you must provide evidence, such as clear photographs, to support your claim.

Custom-Sized Items:

For custom-sized items where the customer provides their own measurements, we cannot be held responsible if the fit is not as expected. It is the customer's responsibility to ensure the accuracy of the measurements provided. We recommend double-checking all measurements before submitting a custom order. As such, we do not accept returns or issue refunds for custom-sized items if the customer provided incorrect measurements.

Return Process:

Welcome to Between Boutique! These Terms and Conditions govern your use of our website and the purchase of products from our online shop.

All content on our website, including but not limited to text, images, logos, and designs, is the property of Between Boutique and is protected by applicable copyright and trademark laws.

Product Information:

  1. We make every effort to provide accurate and detailed product descriptions, including materials used and sizing information. However, slight variations in colors or measurements may occur due to individual screen settings or handmade nature of some items.
  2. Prices are subject to change without notice, but any changes will not affect confirmed orders.

Ordering and Payment:

  1. When placing an order, you agree to provide accurate and up-to-date information, including billing and shipping details.
  2. We accept payment via the payment methods available on our website. You must have the necessary authorization to use the chosen payment method.
  3. All payments are processed securely, and we do not store credit card information.

Shipping and Delivery:

  1. We offer shipping to the locations specified on our website. Delivery times may vary depending on the shipping method and destination.
  2. Between Boutique is not responsible for any delays or issues caused by the shipping carrier or customs.

Privacy:

  1. We take your privacy seriously. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

By using our website and making a purchase, you acknowledge and agree to the Terms and Conditions outlined above.

If you encounter any delivery-related issues with your order, please contact our customer support team via WhatsApp at +971561468885 or email us at betweenboutique.ae@gmail.com. Provide your order number, details of the issue, and any supporting evidence if applicable. We will review your request and provide return instructions if your case is eligible for a return.

Return Shipping: For eligible return cases related to delivery problems, we will provide you with return instructions, and we will cover the shipping costs.

No Refunds: Please note that no refunds will be issued under any circumstances other than those related to delivery problems. Once your return is received and inspected, and the issue is verified, we will process the necessary remedy, which may include a replacement product.

Please review these policies carefully before making a purchase. By placing an order with Between Boutique, you acknowledge and agree to the terms and conditions outlined in our Refund Policies.